Privacy Policy

Aurora Velas Brasileiras operates this online platform. This privacy policy explains how we collect, use, disclose, and protect information that applies when you use our service. We value your privacy and are committed to protecting your personal information.

Information Collection

We collect various types of information in connection with the service, including information that identifies you directly or indirectly.

Information you provide directly to us: This includes information you give us when you use our service, such as when you create an account, place an order, register for a workshop, subscribe to our newsletter, or contact us. This may include your name, address, email address, phone number, payment information, and other details you choose to provide.

Information collected automatically: When you access or use our site, we may automatically collect certain information about your device and usage. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may also collect information about your interactions with the service, such as the products you view or purchase, and your activity on the site.

Information from other sources: We may receive information about you from third-party services and organizations, such as payment processors, delivery services, or marketing partners, to supplement the information we collect directly.

Use of Information

We use the information we collect for various purposes related to providing, maintaining, and improving our service, including to:

- Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and invoices.

- Manage your account and provide customer support.

- Communicate with you about products, services, offers, promotions, and events we think may be of interest to you, where you have consented to receive such communications or it is otherwise permitted by law.

- Monitor and analyze trends, usage, and activities in connection with our service.

- Personalize your experience on our site.

- Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Aurora Velas Brasileiras and others.

- Comply with our legal obligations and enforce our terms and policies.

Legal Basis for Processing

We process your personal information based on several legal grounds, including:

- Your consent: Where you have given us clear consent to process your personal data for a specific purpose.

- Performance of a contract: Where processing is necessary for the performance of a contract with you, such as processing your orders and providing the services you have requested.

- Legitimate interests: Where processing is necessary for the purposes of our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms. This includes improving our services, marketing (where consent is not required), and preventing fraud.

- Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

Data Storage and Security

We take reasonable measures to protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for processing.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include the right to access, correct, delete, or restrict the processing of your data. You may also have the right to object to certain processing activities and, in some cases, the right to data portability. If you have provided consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable law.

Disclosure of Information

We may share personal information with third parties in certain circumstances, including:

- With vendors, service providers, and consultants who need access to such information to perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and marketing services.

- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.

- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Aurora Velas Brasileiras or others.

- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

- With your consent or at your direction.

We do not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your browsing behavior on our site. Cookies are small data files stored on your device that help us improve our service and your experience, see which areas and features of our service are popular, and count visits. You can typically set your browser to remove or reject browser cookies. However, doing so may affect the availability and functionality of our service.

International Data Transfers

As Aurora Velas Brasileiras is based in Brazil, your information will be processed and stored in Brazil. If we transfer your data outside of Brazil or to entities located outside of Brazil, we will take steps to ensure that your data is protected in accordance with applicable data protection laws, including Brazil's LGPD (Lei Geral de Proteção de Dados) and, where relevant, the GDPR.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Links to Other Sites

Our site may contain links to websites operated by third parties. This policy does not apply to the practices of those third parties, and we are not responsible for their data collection, use, or disclosure practices. We encourage you to review the privacy policies of those third parties before providing any information to them.

Changes to This Policy

We may change this privacy policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the privacy policy whenever you access our service to stay informed about our information practices and the ways you can help protect your privacy.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at our physical address:

Aurora Velas Brasileiras

2500

Rua da Consolação,

Cerqueira César,

São Paulo, SP,

01302-002

Brazil