Your Aurora Velas Support Hub

The burn time of our candles varies depending on the size and specific composition of the wax and wick. You can usually find the estimated burn time clearly listed in the product description on our website or packaging. To maximize your candle's life, always practice proper candle care, such as trimming the wick before each burn and allowing the wax pool to reach the edges during the first burn to prevent tunneling.

At Aurora Velas Brasileiras, we are committed to quality and sustainability. We primarily use a premium blend of natural waxes, which often includes sustainable soy wax known for its clean burn and excellent ability to hold and disperse fragrance. The specific wax types used for each candle are detailed in its product description, allowing you to make informed choices about the candles you bring into your home.

Proper candle care is crucial for both safety and performance. Always trim the wick to about 1/4 inch (6mm) before each lighting. On the first burn, let the candle burn until the wax pool melts all the way to the edges of the container; this prevents tunneling. Avoid burning your candle for more than 4 hours at a time. Always place your candle on a heat-resistant surface, away from drafts, flammable materials, children, and pets, and never leave a burning candle unattended.

Yes, we are delighted to share the warmth of Aurora Velas Brasileiras with customers around the globe. We offer international shipping to a selection of countries. Please note that shipping costs, delivery times, and potential customs duties or taxes will vary depending on the destination. You can find detailed information on our shipping policy page or contact our support team for inquiries about specific locations.

Your satisfaction is important to us. We accept returns on unused items in their original condition and packaging within 30 days of the purchase date. Certain items, like custom orders or opened products, may be excluded. Please visit our dedicated return policy page on our main website for full details and step-by-step instructions on how to initiate a return. If you received a damaged or incorrect item, please contact us immediately so we can resolve it for you.

Absolutely! We specialize in crafting beautiful, high-quality candles, and we love helping you create something truly unique for special events like weddings, parties, or corporate gifts. We also offer wholesale options for businesses looking to stock our products. Our custom orders can include specific scents, colors, packaging, and branding. Please contact our custom orders team through the contact form, providing details about your needs, and we will be happy to discuss the possibilities and provide a quote.

Yes, the safety and well-being of our customers are paramount. We source high-quality fragrance oils and essential oils that are phthalate-free and meet strict safety standards for use in candles. We formulate our scents carefully to ensure a pleasant and safe diffusion in your home when the candle is burned correctly according to our care instructions. We are transparent about our ingredients where possible and prioritize creating products that are both beautiful and safe.